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General Information:
KNP Administrative Services stands by our work, and we are more than confident that you will be satisfied. Please contact
us with any issues that you may have, so that we may work together in finding a suitable solution for both parties. Final
proofreading of all projects lies with the client, and we need to be notified within at least 24 hours of any errors. Errors
made on our part will be edited free of charge. Each contract, or Retainer Agreement allows for two revisions based on client
error. Any changes after that point will be charged using our standard pricing procedures.
We retain the right to reject any assignment that we feel is illegal, discriminatory, immoral, or objectionable.
All work will be presented using Microsoft Office Software.
Hours of Operation:
KNP Administrative Services is available Monday through Friday from 7:00AM to 7:00PM EST. Both virtual and personal meetings
with clients will be scheduled by appointment only. However, in the event of an emergency, please feel free to call us, and
we will do our best to serve you. An additional 10% charge will be assessed on top of any work performed. Please call us
at (248) 943-2457, or you may fax us at (801) 337-6080. You may also contact us via e-mail at info@knpadmin.com. For all e-mail
requests, a reply is to be expected within 24 hours.
Billing:
Our invoices are sent out on the 1st and the 15th of each month. Our payment terms are net 14 days. After the 14th day,
interest will begin to accrue at the rate of 3% per month on any outstanding balance. Failure to pay will result in termination
of the KNP Administrative Services/client partnership. Outstanding invoices will be pursued though collections.
Confidentiality:
Confidentiality is guaranteed at all times. Your information will never be made available to a third party. All work will
be kept on file for a period of 24 months. After this time, work will be deleted unless otherwise instructed.
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Agreements:
Prior to the commencement of any work, a signed Project Contract or Retainer Contract, outlining the details of the project
or ongoing retainer agreement will be required. This will indicate the acceptance of both parties to enter into a working
relationship, and also the client’s full acceptance of our terms and conditions. Prior to any work being performed,
a written quotation will be provided. Any contracts can be terminated with 30 days written notice by either party. We reserve
the right to charge for any work that has been performed prior to cancellation. This will be billed at a prorated fee.
We will work with each client to determine which method (Contract, Retainer Agreement, Per Assignment) works best for them.
For packages where the hours have not been fully utilized, there is no refund. However, these hours may be credited against
your next agreement. This will be noted on the new contract.
Referrals
Current clients who refer a contract or retainer client will receive a $25 reward, payable by cash or by a credit to their
account.
Non-Clients who refer a new contract or retainer client will receive a $15 cash reward.
Delivery:
Hourly rates are billed in 15 minute increments with a one hour minimum.
Most of the work performed will be delivered via e-mail. However, in the event that hard copies will be needed, we are pleased
to offer shipping via USPS, UPS or Federal Express. All shipping fees incurred will be charged to the client, and an amendment
will be made to the existing agreement.
All local delivery of work will be charged at a rate of $0.55 per mile and $10 per hour. A minimum charge of $10 applies.
This
work
is licensed under
Creative Commons.
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